Text messages in hospitality
From in-room dining service to restaurant reservations, the hospitality industry creates a plethora of possible implementations for two-way messaging.
Hotel guests can order food directly to the room by simply responding to your text message. This could be a one-word response with a preferred breakfast menu.
Instead of hanging a message on the door, hotel guests can simply message you back to submit their “do not disturb” request.
Additional requests like extra towels can also be handled conveniently as a response to a simple “Is there anything we can help you with” message. Similarly, a quick survey can be sent to let the guest decide when they’d like room service to clean the room without causing you unnecessary trouble.
