Texting for customer service

While one-way text messages are not uncommon in customer service for transactional messages like due payment reminders, two-way text messaging unlocks completely new possibilities.

Wouldn’t it be great, as a customer, to be able to simply send an actual text message to the customer service – and receive a response within seconds – without the hassle of opening the website and launching the chat window?

That’s not all. Let’s have a closer look at additional use cases and scenarios:

Texting for customer service
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