Texting for customer service
While one-way text messages are not uncommon in customer service for transactional messages like due payment reminders, two-way text messaging unlocks completely new possibilities.
Wouldn’t it be great, as a customer, to be able to simply send an actual text message to the customer service – and receive a response within seconds – without the hassle of opening the website and launching the chat window?
That’s not all. Let’s have a closer look at additional use cases and scenarios:
